Frequently Asked Questions

How far in advance should I book my event decor?

It’s best to book as early as possible to secure your date, especially for peak seasons. We recommend at least 4-6 weeks in advance, though we can sometimes accommodate last-minute bookings.

What types of events do you decorate for?

We offer decor for a wide range of events, including birthdays, weddings, engagements, baby showers, corporate events, and more.

Can I customize the colors and themes of the decor?

Absolutely! We specialize in creating custom designs that fit your unique vision, colors, and theme for the event.

Do you offer consultation services?

Yes, we provide consultations to discuss your ideas, themes, and budget to ensure your event decor is exactly as you envision.

What areas do you serve, and is there a travel fee?

We primarily serve Hampshire, England, and we can travel to other areas with a small additional fee depending on the location.

How long does setup and takedown usually take?

Setup time depends on the size and complexity of the decor, typically ranging from 1-3 hours. We also handle takedown, which is usually arranged after the event.

Do you offer delivery for balloon orders?

Yes, we provide delivery services for balloon arrangements, with delivery fees depending on the distance from our location.

What happens if I need to cancel my booking?

We understand that plans change. Please refer to our cancellation policy, which outlines our terms based on how close the cancellation is to your event date.

How long will the balloons last?

Our high-quality balloons can last for weeks or even months in the right indoor conditions. For outdoor setups, factors like weather and temperature may impact their longevity.

What materials do you use, and are the balloons eco-friendly?

We use high-quality latex and foil balloons, and we prioritize eco-friendly materials wherever possible, including biodegradable latex balloons.

Can you accommodate themed or corporate events?

Yes, we can create decor tailored to specific themes or corporate branding, including color schemes and logos if needed.

What’s included in your decor packages?

Our packages vary based on your event and needs. They can include design, setup, takedown, and items like balloon arches, towers, centerpieces, and custom displays.

Do you have a minimum spend requirement?

Yes, we have a minimum spend for decor services, which depends on the event location and decor complexity. Contact us for specifics.

Do you work with other event vendors?

Yes, we often collaborate with venues, florists, photographers, and other event vendors to ensure seamless coordination for your event.

What payment methods do you accept, and when is payment due?

We accept various payment methods, including credit cards, bank transfers, and more. A deposit is required to secure your booking, with the remaining balance due closer to the event date.